joseph ferraro harrogate hairdresser

Use of private information policy

Last updated: 9 July 2018

Joseph Ferraro Hair Limited & J & N Hair Limited

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, via our Shortcuts software so that we can contact you, administer your booking, and keep you informed of our general news.

Our website uses cookies to enhance your experience and provide us with anonymous statistics to improve our site. (see separate Cookie Policy for full details)

What information we hold

Where we store your information

When you book online, via email, social media or via phone call, we store your information in Shortcuts, our Salon Booking and Appointment software. This data is held on our PCs within the Salon and are backed up to a securely stored memory stick (Shortcuts Privacy Policy) PCs are protected by Avast Business Antivirus.

We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products, services, and appointments but if you tell us not to, we won’t get in touch again.

How long we keep your details

After 2 years of non-returning personally identifying information is automatically deleted for Shortcuts

Who’s responsible for your information at our company

Joseph Ferraro, our director, is responsible for the security of your information. You can contact them by email at joseph@josephferraro.co.uk or by phone on 01423 524787 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job. All people with access have their own system logins.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store password PINs in Shortcuts, and never use the same password twice.

Shortcuts backup data is held on solid state memory and is kept locked away one on-site, one at secure domestic location.

The computers we use are protected by a passcode access. These computers ask for authentication whenever they’re started or after 1 minute of inactivity.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Joseph Ferraro by email at joseph@josephferraro.co.uk or by phone on 01423 524787. If you’re the letter writing type, send your envelope to Joseph Ferraro, 13A Leeds Road, Harrogate HG2 8AW.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.